FRAUD PREVENTION AND RECIPIENT VERIFICATION

Fraud prevention

Every year hundreds of thousands of private and business parcels are being delivered by the Meest Corporation Inc. to Europe and around the globe. Many of those parcels are purchases made in Canada’s stores (markets) by people in our destination countries.

Such volume means that some bad actors would always try to use our service with malicious intent. Although this illegal activity constitutes a tiny amount of our delivery volumes, it is obviously harmful to the victims.

We would like to inform you that neither Meest Corporation Inc. nor its employees have anything to do with any fraudulent activities. We are working with CSIS and local police authorities in destination countries to bring those responsible to justice. Additionally, we exchange information on suspicious deliveries with security (fraud prevention departments) of all major mail and delivery services in Canada.

If you become a victim of fraud or suspect any fraudulent activity involving delivery with Meest Corporation Inc., please inform us immediately. Time is of the essence, and timely informing us about any suspicious activity increases your chances of a positive outcome.

You can report fraud using the following official methods of communication:

Call our customer service line at +1-800-361-7345 and provide recipient’s full name and address (including unit number), together with an explanation of why you believe the activity is fraudulent

Email us a written assistance request at [email protected]; that includes recipient’s full name and full address (including unit number), together with an explanation of why you believe the activity is fraudulent

Our fraud prevention specialist will get in touch with you within eight business hours, and you will be informed about your report's status via your preferred communication method.

If your parcel has not yet been delivered to the recipient, Meest Corporation Inc. will stop any delivery in Canada and, in most cases, abroad until your fraud report is resolved. We reiterate that timely informing us about any suspicious activity increases your chances of a positive outcome.

Meest Corporation Inc. always strives to improve its fraud prevention procedures in order to provide additional protection for our clients and their business partners.

Verify a recipient

If your goods are to be shipped to our address, and you have any doubts concerning the recipient’s identity, you can request a free of charge verification of such recipient.

You can request a verification of the recipient in the following ways:

• Call our customer service line at +1-800-361-7345 and provide recipient’s full name and unit number
• Email us a written request that includes recipient’s full name and unit number at [email protected]

After receiving a verification request, our fraud prevention specialist will review the information in our system and, in some cases, will request copies of the government-issued ID and the last credit card statement from the recipient to confirm the identity. This process may take up to 3 business days, and you will be informed about the result via your preferred method of communication.

Although we thoroughly review and verify all the information, we cannot guarantee the success of your transaction. Meest Corporation Inc. is not liable for any losses or damages arising from any transaction, including those where we verified the recipient’s identity.

Should you have any additional questions and concerns, please do not hesitate to contact us!